Automation
- manual handling removed per process
- 40-60%
- staff hours returned to clients last year
- 11,400
- median time to first automated process
- 6wk
Deliverables
Concrete artefacts, handed over in your repositories.
Process map
The current workflow, measured. Steps, handoffs, failure modes and the hours each consumes. Frequently the most valuable artefact of the engagement.
Orchestration
Durable, resumable workflows with typed inputs, automatic retries and a dead-letter path that a human actually monitors.
Integrations
Bidirectional syncs with conflict resolution rules agreed up front, not discovered when two systems disagree about a customer.
Control surface
An internal view of what ran, what failed and what needs a decision, so operations can answer their own questions.
What this covers
- Durable workflow orchestration
- CRM, ERP and finance system integration
- Document extraction and classification
- Approval flows with audit trails
- Internal tooling and admin surfaces
- Migration off spreadsheets and shared inboxes
What we usually reach for
- Temporal
- n8n
- Salesforce
- NetSuite
- Zapier
- Retool
- Twilio
Tooling is a consequence of the problem, not a starting position. If your team already runs something that works, we use that rather than charging you for a migration you did not ask for.
Where this has been applied
Automation, specifically
In practice it redirects them. The processes worth automating are the ones people already resent doing, and the hours come back as capacity rather than headcount reduction.
Workflows are defined in code and versioned, so a change is a reviewed pull request. That is the point of not building it in a drag-and-drop tool nobody can audit.
Hours consumed times error rate divided by integration difficulty. The first automation ships within six weeks so the value is visible before the roadmap gets long.
Other services
Tell us what you are building.
A system you want built, a model that has to survive real traffic, or a process that should have been automated a year ago. The first conversation costs nothing, and occasionally ends with us telling you not to build it.
Reply within one working day
A person, not an autoresponder.
A 30-minute call, no deck
We ask about constraints, not budget.
A written view within a week
Including the case for not proceeding.